How to Obtain a Microsoft Hotfix

Knowing who to contact and what you need in hand will save you lots of time. When I need a Microsoft hotfix, here is what I do:

  • Call Microsoft’s support phone number (800) 642-7676
  • Navigate through the phone menu, selecting the option regarding hotfixes
  • Tell the representative you are seeking a hotfix
  • Provide the Microsoft representative the knowledgebase Article ID number
  • They will take some contact information, give you a few warnings, provide a case number, and wait on the line for you to download the hotfix