Persistent solicitation from James H. of VMTurbo

I received an unwanted phone call solicitation from James H. of VMTurbo today. It’s not uncommon for me to receive cold phone or email solicitations.

I asked James H. to please not solicit me. He then said he’ll send me an email asking for my time. I clarified that I do not want VMTurbo to solicit me by voice or by email.

Less than two minutes after he hung up, I received this email solicitation from James (an excerpt).

Jason, I’m interested in a 5 minute conversation to simply introduce VMTurbo and see if what we do even aligns with your virtual initiatives for 2014. If there’s no match, you’re off the list. If you see value in our conversation, we can pursue future dialogue. Best Regards, James H.

James, if it was not clear when we spoke, please respect my time by ceasing all forms of solicitation from any medium.

Most other vendors respect either my time or my desire to have fewer disruptions. I would appreciate it if you and VMTurbo would do the same. Thank you.

An Update

  • July 14, 2014: Nick I. sent me an unsolicited email request from VMTurbo. I again asked to no longer be solicited.
  • July 26, 2014: Eric S., Vice President of Marketing for VMTurbo, apologized below in the comments and asked me to remove James H. name from my blog. I appreciate the sentiment and request, but decided to stand behind what I posted.
  • September 11, 2014: Mari O. sent me an unsolicited email request from VMTurbo. I again asked to no longer be solicited.
  • September 11, 2014: Newton D., VP and General Counsel, responded saying “On behalf of our company, I apologize profusely that we have bothered you again.”
  • December 18, 2014: James H. sent me a personal email apologizing and asking me to remove his name from my blog. I remain conflicted. On one hand, my post is accurate, polite, and professional. On the other hand, the only issue I can see is that my post is public and it has risen to the top of Google search engine results. I decided to create this public grievance because my private and direct requests were ignored. Because of my public post and its high search engine ranking, VMTurbo is now doing a better job of honoring my desire to no longer be solicited. Removing this post erases this history and lesson, which I am hesitant to do.
  • January 5, 2015: I decided to exclude this post from my blog’s sitemap in hopes it will be removed from search engine results.
  • January 6, 2015: Exclusion did not work, even after being re-indexed. I’m going to change everyone’s last name to a single character abbreviation, but maintain links an all other references to see if that properly demotes this entry from search engines.

3 Comments


  1. Jason,

    I came across this and wanted to reply. Apologies for the unwanted solicitation from VMTurbo. You have been placed on our do-not-call list, and you shouldn’t receive any further solicitations from us. If you do, please feel free reach out to me directly.

    We’re a fast-growing software company, and that fast growth comes in part from the passion that we all have for what we’re building. For that, I don’t apologize.

    Sometimes, however, that passion can go overboard and annoy folks, and trust me that’s never our intent. We just want to spread the word as broadly as possible to those grappling with datacenter complexity that’s grown beyond human scale, that there’s a better way manage IT than what we’ve been doing for the past few decades.

    We realize your job is demanding and that disruptions like a call or e-mail can make it more so. We passionately believe that if you download VMTurbo and give software-driven control a shot you’ll be able to unload some of your repetitive tasks (like VM sizing and placement, for example) and be freed to focus on more strategic projects.

    But don’t take my word for it, listen to other IT pros in or . And if you do give it a shot we won’t call until you let us know.

    One last thing – could you please do me a favor? The guy you called out on this blog was only doing his job with a bit too much passion. That’s not his fault, it’s ours. Or mine, if you prefer. Feel free to replace his name with mine, or just with VMTurbo. He’s a good guy and didn’t mean to put you out.

    Like I said, feel free to reach out to me directly at any time if we contact you or put you out in any way. Or if you become curious and want to learn more, I’d love to connect with you too.

    You can e-mail me at the address above or give me a call directly at 617.669.3676.

    Sincerely,

    Eric Senunas VP, Marketing – VMTurbo


  2. Eric,

    I appreciate you taking the time to comment on behalf of VMTurbo.

    I’ve been aware of your company and solutions since you came to market in 2009. I’ve visited your booth at trade shows a couple of times and have likely visited your website just as much.

    I actively seek out new solutions by attending tech conferences like VMworld and TechEd, I listen to 15 hours of tech-focused podcasts a week, I subscribe to 450 RSS feeds that I frequently read, and I can often be found at local user groups for leading technical solutions.

    I do most of this on my own time. So when I’m at work and am focused on engineering new solutions or solving a complex problem, I prefer not to be solicited.

    Which is why I politely respond to unsolicited phone calls by saying “I’m sorry, I do not accept unsolicited phone calls.” I also have a convenient FAQ that I’ll provide the caller if they attempt to disregard my effort to efficiently end the call and return to work.

    James Hylas received my polite request to be left alone. I specifically asked him to not solicit me by phone or email. Approximately two minutes after the call ended, he sent me an email solicitation.

    VMturbo has a product worth being passionate about. But James’ passion should not outweigh the time and privacy preferences of VMturbo’s potential customers.

    Because of his actions, I have a negative impression of VMturbo and will be less likely to consider its solutions in the future. Your apology helps, but it is a competitive market that is filled with similar solutions from companies that better respect the time and wishes of their potential customers.

Comments are closed.