404 for CostcoSetup at citi.com

American Express’ partnership with Costco is ending, starting on June 20, 2016. CostCo’s new partner will be a Visa from Citi.com.

Today I received my new Citi card. The sticker on the card instructs the user to go to citi.com/CostcoSetup to activate the card. But when you visit the URL, you are presented the following 404 Not Found error.

citi-costcosetup-404-not-found

Poke around enough on the citi.com website and you’ll find this message:

“We’re sorry. This page is unavailable. Please try again later or call 1-800-374-9700 (TTY:800-788-0002) for further assistance. We apologize for any inconvenience and thank you for your patience.”

I called 1-800-374-9700 and eventually reached a representative. She informed me that Citi.com doesn’t have anything to do with Citic.com/CostcoSetup and that I would have to speak with a Costco representative at 1-866-241-8684.

I said that I think it is unlikely that Costco would be responsible for the web development of citi.com content, but she insisted.

However, when I called 1-866-241-8684 and reached a Costco representative, she said that she is unable to help me with citi.com’s website and that Costco does not have a team responsible for the content on citi.com’s website.

Update:

I’m not the only one having problems. I found several Tweets about it over the past week or so. I also performed a test via https://www.uptrends.com/tools/uptime, which reports the same result from many locations.

uptrends-citi-costcosetup

9 Comments


  1. Found this on a search “citi costco card 404 error”. I still get the error and I don’t get redirected to the link you supplied. Maybe ad-block has something to do with it.


  2. If you have installed HTTPS Everywhere and probably similar extensions, you will get a 404 because the page exists only for unsecure connections (the next page in the flow is https, but not the welcome page.

    For at least some of you, disable the extension and that should let you visit the page.


  3. This is a Citi website problem. Every link I have seen says you have to go to citi.com/CostoSetup, but that indeed still gives 404.

    If you add www. to the beginning, you will be redirected to the right place. So try https://www.citi.com/CostcoSetup.


  4. Here it is, one day after we’re supposed to be using these cards, and the link doesn’t work, the link they suggest at the 800 number doesn’t work, and the link above suggested by Jason Pearce doesn’t progress past the first button (for me at least – using Firefox, IE, AND Chrome). It does nothing.

    Great Fing job Citi. Way to be on top of it. I’m on the customer service 800 number now and expect to hear that their own website isn’t their responsibility. Awesome.


  5. this is bs. if they didn’t have the capacity to deal with the extra customers why in the hell did they take the project on???


  6. Yes. Seriously considering cancelling the card and membership. Can’t even set up an online account nor make a payment by phone. I can’t even access my statement by phone. And, I haven’t received any paper statement via USPS.

    Cray-cray #citibank #costco

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